Benefits of a New Telephone System

Midshire (dbComs) are proud to be able to offer several telephone system solutions that are cost effective, easy to use, and future proof. We are a recognised Samsung & NEC dealer, and have a team of engineers fully trained and dedicated to the installation & maintenance of our customer's phone systems.

As part of our service, our telephone systems can be bought outright, or supplied via a financial package to make it easy for your company to invest in your communications infrastructure.

Telephone Systems Models

We offer a range of telephone systems, from the NEC & Samsung range, which can be tailored to suit various requirements within a business. We understand that every company has differing uses for a telephone system - which is why we bring you some of the most flexible telephone systems on the market. These include the NEC XN120, detailed below.

Introducing the NEC XN120 Telephone System

For too long, the most powerful and innovative telephone systems have only been within the reach or large corporations. With the new XN120 this is no longer the case. Designed to satisfy the growing needs of small and medium requirements, this is a professional, flexible and easy to use voice communications system at a price that makes perfect sense.

Download NEC XN120 Brochure in PDF format

Fast & Professional Customer Service

No matter how good your products and services, your success is ultimately determined by how well you look after your perople overall.
Smoothly connection to your staff, clients and partners is what gives your practice the competitive edge. It makes good business logic to ensure your new phone system can keep pace with todays rapidly changing communication technologies.
Legal TX and NEC have identified many areas that solicitors and other legal organisations can improve the way they communicate between staff members, clients, and their suppliers.

ISDN

Integrated Services Digital Network (ISDN) gives business more features that help us in our day-to-day working life. Benefits such as:
- Direct Dial In (DDI); All members of staff or departments can have a unique telephone number, so when people want to call you they don't have to go through the receptionist, the calls goes straight to your desk or to a department. This does away with the cost of a private line.
- Call Forwarding; If you are not at your desk or you are out of office, you can have your DDI redirected to your mobile or another destination.
- Trunk to Trunk Transfer; Gives you the ability to have calls transferred to you when you are out of the office without asking the caller to re-dial and advertising your mobile telephone number.

In Queue Announcements

The XN120 gives you the choice to make announcements to callers that have dialled in or have been placed in a queue. The XN120 has 8 modes of service that can be changed automatically or amnually. This gives you the confidence that callers will get answered no matter what time of the day or week is it.

Out of Hours Messaging

A call is received over the weekend and the caller is in urgent need to talk to a solicitor then the message could be; "Thank you for calling ABC Solicitors, if you require a Solicitor on call please press 3 or press 4 to leave a message. All messages will be retrieved throughout the weekend."
If the caller presses 3 the call is instantly diverted to the dedicated member of staff that is on call that weekend without the need of giving the contact information of that person.

Client Codes

Client Codes print along with the other call data on the SMDR record after the call completes. With the inclusion of software this will enable you to charge your clients for incoming calls.

Barge-In

Barge-In permits an extension user to break into another extension users established call, including conference calls. This sets up a conference-type conversation between the intruding extension and the parties on the initial call. With Barge In and extension user can get a message through to a busy co-worker right away.
There are two modes; Monitor Mode (Silent monitor) and Speech Mode. With Monitor Mode the call barging in can listen to another users conversation but cannot participate. With Speech Mode, the call barging in can listen and join another users conversation.

Call Forwarding

Call forwarding will re-route calls ringing an extension including calls transferred from another extension. The extension user must enable call forwarding from their phone. Forwarding options include: when busy or not answered, immediately for all calls, with both ringing, with unanswered.
Forwarding can move the caller to another extension or voice mailbox.

Fixed Call Forward Chaining

Fixed Call Forward Chaining allows Fixed Call Forwards to loop from one extension to the next. For example, you could have the chain 201 + 202 + 203 + 204 set-up for Fixed Call Forwarding when busy.
If extension 201 is busy, calls to 201 routes to 202. If 202 is also busy, then calls route to 203 and so on.
Off premises Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forwarding the user can stay in touch by having the system forward their calls while they are away from the office. The forward destination can be any phone number the user enters, such as a car phone, home office, hotel or meeting room.

Call Waiting

An extension user may call a busy extension and wait in line without hanging up. The call goes through when the busy extension becomes free. Call Waiting helps busy extension users know when they have additional waiting calls. It also lets callers wait in line for a busy extension without being forgotten.
When the extension user calls a co-worker that doesn't answer, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back.

Delayed Ringing

Extensions can have delayed ringing for trunks if a line is not answered at its original destination. This could help a secretary that covers calls for their boss. If the boss does not answer the call, it rings the secretary's phone after a programmable interval.

Internal Conference

With "Meet Me Conference" an extension user can set up a conference with their current call and up to 32 other internal and external parties. Meet Me Conference lets extension users have a telephone meeting without leaving the office.

Private Line

A Private Line is a trunk reserved for a system phone for placing and answering calls. A user with a Private Line always knows when important calls are for them. Additionally, a user has their own trunk for placing calls that is not available to others in the system.

Voice Mail

Any member of staff can leave verbal messages for other colleagues in their personal voice mailbox. Also, any incoming callers can be transferred to an extension that has voice mail.

XN120 Features

The has all the features you would expect from a big budget corporate phone system. These include:

Account/Client/Project Codes - 2000
Account Codes - Forced / Verified (1000)
Automatic Operator
Automatic Route Selection (ARS)
Automatic Day/Night Service (8 Levels)
Battery Backup
Camp On/Callback
Call cost logging
Call Centre Features
Call Forwarding - Busy/ Answer
Call Forwarding - To external number
Call Forwarding with Follow Me
Call Forwarding from Doorphone
Call Park - 64 Locations
Call Queueing - Extension / Operator
Conference (16 ccts standard)
Conversation Record
Computer Integration (CTI)
DDI Step On
DDI Call Routing
DISA (16 channel voice response unit)
Doorbell/Doorphone/Door Lock
Dual Colour LED on Phones
Email Fault Reporting
Ethernet/LAN Port
Hunt Groups
Hybrid Extension Ports
Intercom Call - Voice Activated answer
IP Trunks & Extensions
Manager Intrude (Barge In)
Missed Call Indication
Music on Hold (Int/Ext)
Online Programming
Paging - Internal/external
Park and Page
Personal Messaging
Phone Lock (Access Code)
Queue Messaging
Redial
Room Monitor
S Bus/S0 (ISDN)
Secretary Features
Silent Monitor
Telephone Directory -2000 names
Trunk to Trunk Transfer
Virtual/Phantom Extensions - 50
Voice Mail - Integrated or third party